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• If we identify additional work to that for which we have received your permission to undertake, we will contact and inform you of the cost and whether the work is essential or advisable so that you can make an informed decision about how you would like us to proceed.

• Our technician has the skills required to complete the job on your car in a professional manner and we will check your car against the work undertaken before returning it to you. We also retain the replaced parts for inspection should you wish us to do so for at least 24 hours after you have collected the car.

• We choose to fit parts of equivalent quality to those originally fitted by the manufacturer of your vehicle.

• Our objective is to complete the work on your vehicle on time. If - for whatever reason - your car is not going to be ready as promised, we will make every effort to contact you in good time.

• At the end of each job, our invoice will detail what we have done including what parts we have replaced and we will inform you of any work we identified in the course of the job which need not be undertaken immediately but may soon be required.

• We will record all the servicing completed on your vehicle in your service record book. This may enhance the resale value of your vehicle by demonstrating that you have had it regularly maintained by a quality garage.

• A qualified member of staff will also be available to answer quickly and courteously any questions or problems you may have but in the unlikely event of us being unable to resolve a problem to your satisfaction, we offer the free services of - and will abide by the decision made by - an independent arbitration service. Above all, we pride ourselves in always offering high standards of workmanship and friendly, helpful service.

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There are lots of different garages out there for you to choose from. However, we believe that what makes us very different is our ability to offer you the best of everything.